Return Policy

EXCHANGES & REFUNDS

We want you to enjoy your merchandise as soon as it arrives—so please choose carefully before placing your order.

Personalized Items

Custom embroidered or printed items (e.g., with your name or DBA logo) are not eligible for return unless they are faulty or incorrect.

Returns & Exchanges – General Items

We’ll happily refund or exchange your online purchase if the following conditions are met:

• Item is unopened, in original condition, with tags attached and packaging intact

• Return is made within 30 days of the delivery date

• A copy of your order number, name, address, and phone number is included

• Return is sent using a trackable shipping method (we cannot process refunds for items not received)

Return Address:

C21 Promo Shop Returns
60 SE Main St
Portland, OR 97214

Exchanges

Want a different size or item?
Include a note with your return clearly stating what you’d like in exchange.

Shipping & Refunds

• Shipping charges are not refundable.

• If your return is not due to our error, a return shipping charge will apply.

• If your order qualified for free shipping, actual shipping costs will be deducted from your refund.